FAQ
About SixtyNine BV (Liberatorshop.eu)
We are an internet shop and have a branch. All orders are sent from the warehouse and distribution center.
You can contact us via our contact page. Email to info @ liberatorshop.eu will be answered quickly. You can also call / Whatsapp via +31 6 45708798.
We currently have no vacancies. If you want to work for us, you can contact us at any time by filling in our contact form.
Yes, we deliver “business to business”. If you are interested in us as a supplier, please feel free to contact us.
Yes, outside of the regular promotion and offers we offer discounts for wholesalers. For more information, please contact us!
The information that you enter our customers when you place an order with us is stored in our database. We are aware that this information is strictly confidential to you. Your data will NOT be made available to third parties. They are for the sole purpose of processing your order.
Yes, all prices include VAT.
After you have placed your order, you will receive an email from us with the confirmation of your order. Here you can find again the order amount, the items you ordered, your name, the shipping address and payment instructions. We do not ship until payment is received.
We charge the shipping costs of DPD / TNT / Post NL for shipping, packaging and handling of your order.
The moment the order is received, it is handled with the greatest care. After receiving your payment, we usually ship your order within two working days. After this, depending on TNT, it will take one or two working days before your package is offered.
For items delivered through our European distribution network the delivery time is 3 to 5 working days. The delivery time is shown for each product on the product page.
We will send your order discreetly and carefully in neutral packaging. Only our name and zip code will be stated as the sender. No one (including the postman) sees what is in the package.
Our packages are delivered by PostNL (TNT) / DPD / DHL. This happens between 08:00 and 20:00. If you are not at home, the delivery person will leave a message stating a new delivery date or the address of the post office where you can pick up the package.
You have 14 days to withdraw from the agreement. As long as the seal has not been broken, you can return the product unused. If the seal has been broken, we cannot take the product back for hygiene reasons and the right of withdrawal lapses. A defective product is covered by warranty: report it immediately after receipt and we will resolve it or refund the amount. Send your withdrawal to info@liberatorshop.eu. The full explanation is in our general terms and conditions.
It is possible to have your order delivered to a delivery address specified by you, which is different from the billing address.
All our packages are sent with TNT / DPD / DHL. We therefore have no influence on the time of delivery to the customer. If you are not at home the first time at the time of delivery, you will receive a collection message in your letterbox. This allows you to pick up the package at the nearest TNT location. One possibility (if it concerns a Dutch address) would be to use our “PakjeGemak” service. With this service it is possible to have the package delivered to one of the 2,100 service points in the Netherlands and then pick it up at a suitable time. This is often also possible in the evening.
No, this is not possible. If you have a special request, please contact us via the contact form. We may be able to make an exception in your case.
About Pay
You can pay in different ways, namely: iDEAL, Klarna, Bank Transfer (SCT), PayPal, Bancontact, SOFORT, Giropay, Visa, Mastercard, Maestro, MyBank, AMEX, Przelewy24 and MultiBanco.
Beneficial: SixtyNine BV
Bank: ABN-AMRO bank
IBAN: NL98 ABNA 0568 6115 35
BIC: ABNANL2A
Payment processing can take several days. That’s because banks need several days to process the money transfer.